Helpdesk Ticket Stage Validation
by Camptocamp https://github.com/OCA/helpdesk , Odoo Community Association (OCA) https://github.com/OCA/helpdesk| Availability |
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| Odoo Apps Dependencies |
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| Community Apps Dependencies | Show |
| Lines of code | 2625 |
| Technical Name |
helpdesk_mgmt_stage_validation |
| License | AGPL-3 |
| Website | https://github.com/OCA/helpdesk |
Helpdesk Ticket Stage Validation
As the stage of a helpdesk ticket document progresses, it may be important for specific fields of the document be completed.
For example, when a helpdesk ticket enters the ‘Complete’ stage, the fields for ‘Actual End Date’ and/or ‘Resolution Notes’ should be set.
This module allows you to raise a Validation Error if the designated fields are not set when moving to a new stage. Since stages can be used for helpdesk ticket, workers, locations, or equipments, this logic is available to be applied to each document type.
Table of contents
Configuration
- Go to Helpdesk > Configuration > Stages
- Create or select a stage
- Select one or more fields to be validated
Usage
- Follow steps outlined in Configuration.
- User will receive validation error if a field is not set when attempting to move to a new stage.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Camptocamp
Contributors
- Bojan Anchev <bojan.anchev@camptocamp.com>
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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