Website Helpdesk Support Ticket Management
by Cybrosys Techno Solutions https://www.cybrosys.com| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Sales (sale_management) • Discuss (mail) • Invoicing (account) • Employees (hr) • Website (website) |
| Lines of code | 1439 |
| Technical Name |
odoo_website_helpdesk |
| License | AGPL-3 |
| Website | https://cybrosys.com/ |
| Versions | 16.0 14.0 15.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Sales (sale_management) • Discuss (mail) • Invoicing (account) • Employees (hr) • Website (website) |
| Lines of code | 1439 |
| Technical Name |
odoo_website_helpdesk |
| License | AGPL-3 |
| Website | https://cybrosys.com/ |
| Versions | 16.0 14.0 15.0 |
Website Helpdesk Support Ticket Management
Module For Managing Helpdesk Support Tickets
Explore This Module
Overview
In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets. The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the timesheet
Features
Screenshots
Create tickets from website.
Get Confirmation/Success message for ticket creation.
View created tickets from portal.
View the details of each ticket by hovering over them.
Configure stages for tickets.
View tickets according to stages in kanban view.
Create / Configure Helpdesk Teams
Form view of Helpdesk Team
Create Tickets from backend normally
Enable 'Create Tasks' from configuration settings to create tasks for the project linked to the Ticket
Turn on 'Create Task' toggle inside the ticket form to link a project to the Ticket
Create Tasks:
Turn on 'Billable' toggle inside the ticket form to create invoice based on the tasks timesheet
Created Invoice:
Print PDF Report of the Ticket from backend
Ticket (pdf):
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