Website Helpdesk Support Ticket Management
by Cybrosys Techno Solutions https://www.cybrosys.comAvailability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Project (project) • Website (website) • Sales (sale_management) • Invoicing (account) • Employees (hr) |
Lines of code | 6243 |
Technical Name |
odoo_website_helpdesk |
License | LGPL-3 |
Website | https://www.cybrosys.com |
Versions | 16.0 14.0 15.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Project (project) • Website (website) • Sales (sale_management) • Invoicing (account) • Employees (hr) |
Lines of code | 6243 |
Technical Name |
odoo_website_helpdesk |
License | LGPL-3 |
Website | https://www.cybrosys.com |
Versions | 16.0 14.0 15.0 |
Website Helpdesk Support Ticket Management
A Module For Managing Support Tickets
Explore This Module
Overview
In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets. The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the timesheet
Features
Screenshots
Enable the Helpdesk Menu on the Website.
Create Tickets From Website
Get Confirmation/Success Message for Ticket Creation
View Created Tickets from Portal
View the Details of each Ticket by Hovering Over Them.
View All Tickets According to Stages in Kanban View.
Create / Configure Helpdesk Teams
Create / Configure Categories
Create / Configure Helpdesk Types
Configure Stages for Tickets
Create Tickets from Backend Normally
Enable 'Create Tasks' from Configuration Settings to create Tasks for the Project Linked to the Ticket
Turn on 'Create Task' Toggle Inside the Ticket form to Link a Project to the Ticket
CREATE TASK:
Turn on 'Billable' toggle inside the ticket form to 'CREATE INVOICE' based on the tasks timesheet
CREATE INVOICE:
CONFIRM INVOICE:
Print PDF Report of the Ticket from backend
Ticket (pdf):
Merge Tickets.
Merge Action Model.
Create New Ticket.
New Ticket.
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Odoo 17.0 version
Hello!
Do you have an update planned for version 17.0?
Re: Odoo 17.0 version
It's in pipeline, Will be out soon
Cannot read properties of undefined (reading 'website_form_key')
I've just installed this module and when I tried to modify some fields I got this error.
Any solution?
Kind Regards.
Re: Cannot read properties of undefined (reading 'website_form_key')
Please write to us at odoo@cybrosys.com with more details on how you tried to modify the fields
wrong Download Version after you told me that you updated the module
Hi there
If I download the module now I'm getting Version 16.0.1.0.0.
On the first of march I've received Version 16.0.2.0.1
So what is correct now? And als the latest version had the same error Message 404.
Regards
Error 404
Hello Cybrosys,
I always receive error message 404 once i create the ticket on helpdesk and click on the ticket number.
Can you help me on that?
Regards
Re: Error 404
Thanks for reporting. We have updated the module. Please get the latest version.
Multilanguage?
Hello Cybrosys,
Nice app, congratulations and thank you.
Anyway this could be multilingual i18n capable?
Best Regards
Re: Multilanguage?
We have updated the module with the multi-language support.