| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) |
| Lines of code | 584 |
| Technical Name |
bi_helpdesk_portal_advance |
| License | OPL-1 |
| Website | https://www.browseinfo.com |
| Versions | 14.0 13.0 16.0 17.0 15.0 |
Helpdesk Portal Ticket Advance View Odoo App
Show Stages on Ticket Portal View Odoo Apps
Helpdesk Ticket Advance Portal View odoo app helps users to add different colour to different ticket stages on portal view, also close and cancel ticket, on cancel or close ticket state colour also changed. Users can also view image preview before download it for image attachments on message and communication history on helpdesk ticket portal view.
Features
Cancel Helpdesk Ticket from Website
User can cancel helpdesk ticket directly from website.
Close Helpdesk Ticket from Website
User can directly close helpdesk ticket from website.
Image Preview on Message
On message and Communication history user can preview image before download it.
Helpdesk State Color
User can set color for helpdesk state and on changing state selected color displayed.Helpdesk Stages Color Configuration
User can select color or enter color code for different stages of helpdesk ticket, On portal ticket view user can see ticket state color as selected. Color should be different for each stage.
Cancel Helpdesk Ticket
User can cancel helpdesk ticket by clicking "Cancel this ticket" button from portal ticket advance view.
Click "Cancel the ticket" button.
User can see helpdesk ticket is cancelled and moved to "Cancelled" stage, Helpdesk ticket stage color also changed on portal view.
Close Helpdesk Ticket
User can close helpdesk ticket by clicking "Close this ticket" button from portal ticket advance view.
Click "Close the ticket" button.
User can see helpdesk ticket is cancelled and moved to "Solved" stage, Helpdesk ticket stage color also changed on portal view.
Image Preview on Message
User can see how image looks like before installing module.
On portal ticket advance view user can see how image attachments on message and communication history appears, user can preview image before download it.
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Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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