| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 4013 |
| Technical Name |
viin_helpdesk_livechat |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/16.0/viin_helpdesk_livechat |
| Versions | 15.0 16.0 13.0 14.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 4013 |
| Technical Name |
viin_helpdesk_livechat |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/16.0/viin_helpdesk_livechat |
| Versions | 15.0 16.0 13.0 14.0 |
What it does
#. Problem When you chat with customers on your website, you may need to create a support request for the relevant departments by creating a manual ticket or creating a lead and converting it to a ticket. However, these methods often take time and have many steps.
- This module will help your company
- Support to create a ticket directly by using the /ticket from the chat window.
- Save conversation between you and the customer in the description of Ticket for tracking.
You May Also Like
- Helpdesk CRM Integration
- Helpdesk & Sale Integrator
- Helpdesk & Human Resources Integration
Supported Editions
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_livechat.
- Press Install.
How it works
Instruction video: Helpdesk Livechat
After installing the module, from any livechat, you can create a ticket by typing /ticket + ticket name. And press Send.
When the ticket is successfully created. Press the link on the chat, the system will navigate you to the ticket view.
Note: You need to install the Live chat app to use this feature.
You can refer to the Integration with the Live chat app article for more detail.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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