| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1314 |
| Technical Name |
aircall_helpdesk |
| License | OPL-1 |
| Website | https://www.caretit.com |
| Versions | 16.0 17.0 15.0 14.0 |
15 Days Free Trial
AircallHelpdesk
- Insights Card
As the call is ongoing it shows contact details in the view details option.
An Insights Card will pop up from downward which shows Odoo's contact name and
Helpdesk.
On click on contact it will redirect to the Odoo contact and
on click Helpdesk,if contact has Helpdesk then it will
redirect to the tree view that will show multiple lines and if contact has only one Helpdesk for that contact then it will open form view.
- HelpDesk in Odoo
Users can see HelpDesk from the contact, the button which is available as per the below
screenshot will show the numbers of HelpDesk available in related contact,
and click on
that button user will be redirected to the HelpDesk view.
After clicking or creating the HelpDesk button, it will show as in the below screenshot.
Is this app compatible with Odoo Enterprise as well as Community?
Yes, this app works well with Odoo Enterprise, not working with community.
I need customization in this app. How can I request it?
You can contact us for customization in this app or you can write to us at support@caretit.com.
Where I can get the Odoo Support?
Odoo support and maintenance service is a key service offered by Caret IT. You will
get rapid support by
Caret IT. Please connect us on whatsapp : +91 93168 58334,
email :
support@caretit.com or drop query on
https://www.caretit.com/contactus.
How to used fetch numbers button in AirCall configuration?
Fetching all aircall numbers in odoo using the fetch numbers button in the configuration setting after fetching number logs and recording functionality is working for aircall.
How to change number in AirCall?
AirCall number is not changeable because it is set when you are create your AirCall account.
How to change / add number in dial?
If you want to change the number, the option is available under the dialpad on the AirCall dialpad, and if you want to add a number, go to the AirCall account and click on the Team & User tab and add a user.
Where we can see odoo contacts in AirCall?
Go to the AirCall dialpad and click on the people menu, then select the contacts tab, and you can see the Odoo contacts.
why tags and notes are not showing with call detail in chatter?
once declined the call you have to close summary window by pressing X then logs and notes will be there in chatter with call detail logs.
We provide 60 days free support with standard Odoo version.
Support is applicable remotely and
from the date of purchase.
We are responsible to be online and answer you between 10:00 AM to 6:00 PM IST.
Caret IT will be there to ensure your success.
NOTE
Caret IT offers complimentary support during the trial period,
and
standard and premium support packages after you buy.
LET'S HAVE TALK
Don't be a stranger. Our team is happy to answer all your quotations and questions.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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