| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 179 |
| Technical Name |
bi_helpdesk_ticket_ageing |
| License | OPL-1 |
| Website | https://www.browseinfo.com |
| Versions | 14.0 13.0 17.0 15.0 16.0 |
Helpdesk Ticket Aging Alert Odoo App
Helpdesk Ticket Ageing Filter Odoo Apps
Helpdesk Ticket Ageing odoo app alert user for ticket ageing. If there is no response on ticket even after 24 hours of age then this odoo app alert user for that ticket user need to give response in red colour in kanban view and filter this ticket, and show create date and time and timer on kanban and form view.
This odoo app will only work if the helpdesk ticket is created from the website not manually or from email.
Features
Helpdesk Ticket Aging Alert
On helpdesk ticket kanaban view user can see red alert label if ticket is awaiting for response after 24 hours of age.
Awaiting Ticket Filter
User can filter helpdesk ticket for that need to give response.
Helpdesk Ticket Age
User can see ticket timer(Age) on kanban and form view.
Helpdesk Ticket Create Date and Time
User can see ticket create date and time on helpdesk ticket kanban and form view.Awaiting Helpdesk Ticket Alert
User can see helpdesk ticket alert with red label if customer has responded but user did not. After age of 24 hours of ticket user not respond then ticket ageing alert will show.
Awaiting Helpdesk Ticket Filter
User can filter helpdesk ticket for that need to respond.
If user replied to customer then red label was not displayed.
Helpdesk Ticket Date, Time and Age
On helpdesk ticket kanban view user can see ticket created date and time, User can also see ticket timer(age).
On helpdesk ticket form view user can also see ticket created date and time, User can also see ticket timer(age).
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Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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