Mail canned response.
Integration with Rocketchat (Rocket.Chat)
Website UI for Service Desk
Website Service Desk Broadcast
Integration addon to enable resource roles feature
Provides integration between the Website Service Desk and Generic Request Resource addons. It allows you to use resources in the Website Service Desk application.
Integration of Bureaucrat Geneneric Request with Google reCAPTCHA, that shows captcha for unregistered users when they try to submit new request via website.
Yodoo Cockpit Core - the easy way to manage your Odoo instances
Yodoo Cockpit Hosting - is the module, that allows to manage odoo servers on high level: manage databases and database backups, track all modules used on all servers, etc
This module, allows you to use Login As Admin feature from helpdesk request, to easily access client's database to reduce time needed to solve the request.