Bundle of Website Helpdesk Support Ticket

by
Odoo          
v 10.0 v 11.0 v 12.0 Third Party 15

1187.00 €

You bought this module and need support ? Click here !
Technical name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Read description for v 11.0 v 10.0
Required Apps Maintenance (maintenance)
CRM (crm)
Website (website)
Project (project)
Invoicing (account)
Sales (sale_management)
Task Logs (hr_timesheet)
Sales (sale)
Employees (hr)
Surveys (survey)
Expenses (hr_expense)
Purchase (purchase)
Inventory (stock)
Included Dependencies
Asset/Equipment for Helpdesk Support System
Canned Forms / Survey Forms for Helpdesk Ticket
Dashboard for Helpdesk Support Tickets
Employee Travel Managment for Helpdesk
Employees Availability for Helpdesk Tickets
HelpDesk Service Level Agreement (SLA)
HelpDesk Service Level Agreement (SLA) Analysis
Helpdesk Agent/Technician Portal Access
Helpdesk Analytic Cost and Revenue Analysis
Helpdesk Domain Restriction
Helpdesk Support Ticket Locking System
Helpdesk Support Ticket by Helpdesk Team
Helpdesk Team Email Alias
Helpdesk Ticket Scan and Upload Photo by Customer and Technician
Helpdesk Time Slot Report
Helpdesk Working Hours/Time and Upcoming Holidays
Knowledge Base for HelpDesk Support Ticket
Maintenance Request from Helpdesk Support Ticket
Merge Helpdesk Support Tickets and Issues
Occasional Agents on Helpdesk Tickets
Parent Child Support Tickets
Reassign/Escalate Helpdesk Support Ticket Team and Responsible
Signature of Customer on Helpdesk Ticket
Solution Answer for Helpdesk Support Ticket and Issue
Submit Expenses for Helpdesk Tickets
Ticket Email Auto Notification - Helpdesk Support
Ticket from CRM Lead/Opportunity
Tickets Volumn Trends for Helpdesk Support System
Website Helpdesk Support Ticket and Issue Management
​Service Level Agreements to Customer for Helpdesk/Support
Employee Travel and Travel Expense Manage
Base Scan and Upload Images on My Account Portal
MRO - Equipment Maintenance Management
Product/Material Purchase Requisitions by Employees/Users
Website Job/Work Order Form and Portal
Sales Contract Subscription and Recurring Invoice
Technical name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Read description for v 11.0 v 10.0
Required Apps Maintenance (maintenance)
CRM (crm)
Website (website)
Project (project)
Invoicing (account)
Sales (sale_management)
Task Logs (hr_timesheet)
Sales (sale)
Employees (hr)
Surveys (survey)
Expenses (hr_expense)
Purchase (purchase)
Inventory (stock)
Included Dependencies
Asset/Equipment for Helpdesk Support System
Canned Forms / Survey Forms for Helpdesk Ticket
Dashboard for Helpdesk Support Tickets
Employee Travel Managment for Helpdesk
Employees Availability for Helpdesk Tickets
HelpDesk Service Level Agreement (SLA)
HelpDesk Service Level Agreement (SLA) Analysis
Helpdesk Agent/Technician Portal Access
Helpdesk Analytic Cost and Revenue Analysis
Helpdesk Domain Restriction
Helpdesk Support Ticket Locking System
Helpdesk Support Ticket by Helpdesk Team
Helpdesk Team Email Alias
Helpdesk Ticket Scan and Upload Photo by Customer and Technician
Helpdesk Time Slot Report
Helpdesk Working Hours/Time and Upcoming Holidays
Knowledge Base for HelpDesk Support Ticket
Maintenance Request from Helpdesk Support Ticket
Merge Helpdesk Support Tickets and Issues
Occasional Agents on Helpdesk Tickets
Parent Child Support Tickets
Reassign/Escalate Helpdesk Support Ticket Team and Responsible
Signature of Customer on Helpdesk Ticket
Solution Answer for Helpdesk Support Ticket and Issue
Submit Expenses for Helpdesk Tickets
Ticket Email Auto Notification - Helpdesk Support
Ticket from CRM Lead/Opportunity
Tickets Volumn Trends for Helpdesk Support System
Website Helpdesk Support Ticket and Issue Management
​Service Level Agreements to Customer for Helpdesk/Support
Employee Travel and Travel Expense Manage
Base Scan and Upload Images on My Account Portal
MRO - Equipment Maintenance Management
Product/Material Purchase Requisitions by Employees/Users
Website Job/Work Order Form and Portal
Sales Contract Subscription and Recurring Invoice

Website Helpdesk Ticket System Bundle

This is bundle / package for helpdesk ticket system features. You can purchase bundle which will include all dependant apps and its feature or you may go with individual app(s) buy. Feel free to contact us if you have any questions.

All apps in bundle is compitible with Odoo community editions only. So make sure before buy that you are on Odoo community Edition.

Available Features:


Website Helpdesk Support Ticket and Issue Management

Website Helpdesk Support Ticket and Issue Management

This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.

For More Details: https://apps.odoo.com/apps/modules/12.0/website_helpdesk_support_ticket

For Video: https://www.youtube.com/watch?v=yaf1p2zsQzM&feature=youtu.be


Helpdesk Service Level Agreement (SLA)


Help Desk Service Level Agreement (SLA)

This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_service_level_agreement

For Video: https://www.youtube.com/watch?v=G043phNrc6g&feature=youtu.be


Service Level Agreements to Customer for Helpdesk/Support

Service Level Agreements to Customer for Helpdesk/Support

This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.

For More Details: https://apps.odoo.com/apps/modules/12.0/customer_sla_contract_helpdesk

For Video: https://www.youtube.com/watch?v=XE8hiAWMQHg&feature=youtu.be


Tickets Volumn Trends for Helpdesk Support System

Tickets Volumn Trends for Helpdesk Support System

This app allow you to view tickets volumns for helpdesk support ticket system.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_tickets_volumn_trend

For Video: https://www.youtube.com/watch?v=_BAmW9D4Jac&feature=youtu.be


Helpdesk Support Ticket Locking System

Helpdesk Support Ticket Locking System

This module allow ticket user / technician to lock the support ticket he/she is working on.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_lock_system

For Video: https://www.youtube.com/watch?v=DYey0QsERLE&feature=youtu.be


Ticket Email Auto Notification

Ticket Email Auto Notification

This app allow you to configure email notification when ticket stage changes.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_auto_response

For Video: https://www.youtube.com/watch?v=Vv47npf4los&feature=youtu.be


Support Helpdesk Ticket Merge

Support Helpdesk Ticket Merge

This module allow you to merge tickets of your helpdesk support system.

For More Details: https://apps.odoo.com/apps/modules/12.0/support_helpdesk_ticket_merge

For Video: https://www.youtube.com/watch?v=m1FjfRpWzrA&feature=youtu.be


Maintenance Request from Helpdesk Support Ticket

This app allow you helpdesk team to create Maintenance Request from Ticket/Issue. For more details please see Video.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_support_ticket_maintenance/

For Video: https://www.youtube.com/watch?v=w7W2wd7GOm4&feature=youtu.be


Helpdesk Support Ticket Reassign/Escalate Team and Responsible

This app allow to re-assign/Escalate ticket to Responsible and Team and notify them by emails.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_support_ticket_reassign/

For Video: https://www.youtube.com/watch?v=_MvR7yoxx1Q&feature=youtu.be


Dashboard for Helpdesk Support Tickets

This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_support_ticket_dashbord/

For Video: https://www.youtube.com/watch?v=sk7xwd5WL0k&feature=youtu.be


Knowledge Base for HelpDesk Support Ticket (Q&A)

This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_knowledge_base/

For Video: https://www.youtube.com/watch?v=_7G4-rlvd48&feature=youtu.be


Solution Answer for Helpdesk Support Ticket and Issue

This app allow you make solution on ticket/issue of helpdesk and send to customer and Portal View of Solution.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_problem_solution/

For Video: https://www.youtube.com/watch?v=sa6YncX9-0Q&feature=youtu.be


Asset/Equipment for Helpdesk Support System

This app allow helpdesk users / technician to make request for Equipment to department for helpdesk ticket he/she is working.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_assets_equipment/

For Video: https://www.youtube.com/watch?v=OUQWn7vSEeM&feature=youtu.be


Helpdesk Support Ticket by Helpdesk Team

This app allow your customers to view all your teams in your website and allow them to create ticket for specific team.

For More Details: https://apps.odoo.com/apps/modules/12.0/support_ticket_by_team/

For Video: https://www.youtube.com/watch?v=X-C8Q95hIGA&feature=youtu.be


Helpdesk Email Domain Restriction

This module will allow you to configure list of domain which you want to block and listed domains will not be able to create ticket from website submit form. Please see below screeenshots and video for more details.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_domain_restriction/

For Video: https://www.youtube.com/watch?v=F2-lyZFc9ZA&feature=youtu.be


Occasional Agents on Helpdesk Tickets


This module allow your occasional agents to access tickets.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_occasional_agents/

For Video: https://www.youtube.com/watch?v=zn1g2ySm25k&feature=youtu.be


Canned Forms / Survey Forms for Helpdesk Ticket


This module allow to get Canned Responses for Customer Service / Helpdesk Tickets from your customers.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_canned_forms/

For Video: https://www.youtube.com/watch?v=PgGEkapqLMA&feature=youtu.be


Parent Child Support Tickets


This module allow to create a child tickets for parent ticket in odoo. So you can setup multiple child tickets per parent tickets.Supporting Access rights for create child tickets

For More Details: https://apps.odoo.com/apps/modules/12.0/heldpesk_ticket_parent_child/

For Video: https://www.youtube.com/watch?v=SxfhiPEQ4w4&feature=youtu.be


Helpdesk Working Hours/Time and Upcoming Holidays


This module allow to set a default working hours/time on Helpdesk Team & show support working hours & upcoming holidays on website helpdesks ticket form So your customer can see support working hours & upcoming holidays on website ticket submit form.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_working_hours/

For Video: https://www.youtube.com/watch?v=f3oHtfkzZV4&feature=youtu.be


Submit Expenses for Helpdesk Tickets


This app allow your helpdesk team and helpdesk users to submit expense for reimbursement.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_expense/

For Video: https://www.youtube.com/watch?v=R3mgJHauq8A&feature=youtu.be


Ticket from CRM Lead/Opportunity


This app allow CRM Users to create a Helpdesk Support Ticket for CRM Lead/Opportunity/Pipeline.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_crm_lead/

For Video: https://www.youtube.com/watch?v=m9laxj7oowc&feature=youtu.be


Employee Travel Managment for Helpdesk


This app allow you to manage employee/technician/agent travel for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_employee_travel_managment/

For Video: https://www.youtube.com/watch?v=WNNvqTu_2-Y&feature=youtu.be


Helpdesk Agent/Technician Portal Access


This app allow your agents/technicians to access tickets from portal.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_agent_technician_portal/

For Video: https://www.youtube.com/watch?v=eqDQWZ3XMDM&feature=youtu.be


Signature of Customer on Helpdesk Ticket


This module allow your customer to signature on helpdesk ticket on portal.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_customer_signature/

For Video: https://www.youtube.com/watch?v=Zg43aD-i3IE&feature=youtu.be


Helpdesk Analytic Cost and Revenue Analysis


This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_analytic_cost_revenue/

For Video: https://www.youtube.com/watch?v=2-04c-hLgPk&feature=youtu.be


Helpdesk Time Slot Report


This app allow you to have report for time slots of helpdesk tickets.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_slot_day_report/

For Video: https://www.youtube.com/watch?v=Nopp_GAGdno&feature=youtu.be


Employees Availability for Helpdesk Tickets


This app allow support team to check Employees Availability.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_employees_availability/

For Video: https://www.youtube.com/watch?v=NIyDOSzxg1s&feature=youtu.be


Helpdesk Ticket Scan and Upload Photo by Customer and Technician


This app allow your customers and technician to Scan and Submit Images from Support Ticket my account menu.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_ticket_capture_photo/

For Video: https://www.youtube.com/watch?v=ACDeNp77gMI&feature=youtu.be


Helpdesk Service Level Agreement (SLA) Analysis


This app provide Helpdesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_sla_delay_analysis/

For Video: https://www.youtube.com/watch?v=8uf_8t4eD1s&feature=youtu.be


Helpdesk Team Mail Alias


Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.

For More Details: https://apps.odoo.com/apps/modules/12.0/helpdesk_team_mail_alias/


Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

Odoo Proprietary License v1.0

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from the authors, typically via Odoo Apps, or if you have received a written
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