Set different sequence rule for every helpdesk ticket type. Unique ticket number. For odoo enterprise only.
This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.
This app provide HelpDesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.
Cria um botão que transfere do helpdesk para a cotação.
Monitor, track, and resolve customer issues
Select delivery methods and carriers on Helpdesk Tickets
Create service requests from a ticket
Carry over agreement values when creating service requests
Allows to manage employee timesheet activity for particular ticket by user
Allows to set billable timesheet and create invoice for billable timesheet
Allows to merge ticket timesheet details
Allows to customer will confirm ticket timesheet details online
This app allow your agents/technicians to access tickets from portal.
This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.
An excellent tool for blocking(filter) spam in Helpdesk
Customer Helpdesk Backend
Adds the functionality to define default helpdesk stages.