Tickets can now link to existing Documents - such as Orders, Products, Invoices, etc.
Display the customer phone number on Helpdesk ticket
Keep the resolution of Helpdesk tickets
Improve Helpdesk by assigneing scope
Create solutions for and assign them to Helpdesk Tickets
Add Server Actions based on Helpdesk Stage
Display the number of Sssigned tickets on a Kanban Cards
Add Parent/Child relationship to Helpdesk Ticket
Tickets to multiple tasks relationships
Create service requests from a ticket
Carry over agreement values when creating service requests
helpdesk, templates, messaging, mail
helpdesk, sequence
This module adds operating unit information to Helpdesk tickets.
Link a helpdesk ticket to an agreement