Helpdesk
Set the priority based on the type
Create service requests from a ticket
Carry over agreement values when creating service requests
Display the customer phone number on Helpdesk ticket
Keep the resolution of Helpdesk tickets
Improve Helpdesk by assigneing scope
Create solutions for and assign them to Helpdesk Tickets
Add Parent/Child relationship to Helpdesk Ticket
Link a helpdesk ticket to an agreement
Tickets to multiple tasks relationships